Return Policy

We hope you absolutely love your new AESTHETICS X Priscilla product. Every care has been taken to ensure you receive a high quality, beautiful item.

Please choose carefully as due to the nature of the products we sell, (some of which must meet strict hygienic and personal care standards), we are unable to offer exchanges or refunds for change of mind purchases.

Cancelling or changing an order

We make every effort to dispatch your order as soon as we can, and they generally leave our warehouse on the same day the order is placed.

If you would like to cancel your order, we ask that you please contact us as soon as possible after placing your order and we will endeavour to assist. Although we cannot guarantee this, we will do our best for any orders that have not already been processed.

Faulty Items

We hope you love your new purchase. We understand that faults may happen from time to time, however we do not accept returns for change of mind. You have 14 days from the delivery date to return your faulty item.

To arrange a faulty return, follow the below steps:

STEP ONE: / Email with the heading ‘return’; and insert your order number.

STEP TWO: / Complete the returns form below.

STEP THREE: / Post back your item in the same condition you received it. Include this form in the return.

Aesthetics x Priscilla
PO Box 4090
Homebush South NSW 2140

STEP FOUR: / Once your item has been received back at Head Office, it will take up to 5 business days to be processed.

We will contact you to issue a return authorisation in accordance with your consumer rights. Please let us know if you would like the item/s refunded or replaced.

Sale Items

Unfortunately, any items that are on sale or special promotion cannot be returned.

Please read the product description on the page of the item you want to purchase carefully before buying. Sale items cannot be returned unless faulty.

Please note

Outside of the above conditions and timeframe we cannot accept refunds. Any item not in its original condition or is damaged or missing parts for reasons not due to our error is not eligible for a return.